To improve efficiency and decrease the average response time for frequently asked questions, agents can send replies that are partially or completely preformatted, so-called ticket templates. Help desk users may at times ask similar questions or there may be help desk tickets that require similar responses. It also includes a knowledge base to share articles on a variety of topics. It boasts a robust ticketing system that allows people to ask each other questions and request support. At its core, the Lansweeper help desk is a resource for sharing knowledge with people inside or outside of your company. From version 6.0 onward, the Lansweeper software includes a fully functional help desk.
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